Return Policy

Twinkling Jems operates a no quibbles refund policy if the goods are returned within 7 days. If goods are returned in this time in their original condition, the customer will receive a full refund.

Please note that for health reasons, we are unable to accept returned pierced earrings this includes necklace and earring sets.

Please also note that refunds will NOT be given on products that have obviously been worn or used for hair trials before return. If products become faulty through the course of your hair trial, responsibility lies with your Hairdresser and NOT with Twinkling Jems.

Postage and packing costs are non-refundable, except when the wrong goods are sent out by us.

We cannot be held responsible for packages lost or damaged on return. It is recommended that any returns are sent with adequate packing and insurance to cover damage or loss.

If goods are returned after 7 days have elapsed, Twinkling Jems may make a charge for administration costs which will be deducted from the cost of the goods.

The Consumer Protection (Distance Selling) Regulations 2000 entitles customers to cancel an order within 7 working days of receipt of goods. Should you wish to cancel your order and return the goods you may do so but the goods must be returned at your own expense in the condition you received them. They should be returned with adequate packing and insurance to cover damage or loss. Upon satisfactory and timely receipt we will refund any monies within 30 days.